Contact information

At Home & Glow, we value clear communication and excellent customer support. This Contact Information Policy explains how customers can reach us and what to expect when contacting our team.

Customer Support Contact Details

For all enquiries relating to orders, shipping, returns, products, or general support, please contact us via email:

📧 homeandglowaustralia@gmail.com

We aim to respond to all customer enquiries within 1–2 business days.

Support Hours

Our customer support team operates during the following business hours:

Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday, Sunday & Public Holidays: Closed

Messages received outside business hours will be responded to on the next business day.

Order Enquiries

When contacting us regarding an order, please include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • A detailed description of your enquiry

Providing complete information helps us resolve your request faster.

Shipping & Delivery Questions

For shipping-related enquiries, please include your tracking number (if available) and order details when contacting us.

Delivery updates are provided through the courier tracking system once your order has been dispatched.

Returns & Refund Support

For all return or refund requests, customers must first contact us by email before sending any items back.

Unauthorized returns sent without prior approval may not be accepted.

Please refer to our Return Policy for complete return eligibility and conditions.

Product Information & Availability

We strive to keep product descriptions, pricing, and stock availability accurate and up to date. However, occasional errors may occur.

If you notice incorrect product information or have questions about a product, please contact us before placing your order.

Communication Policy

By placing an order with Home & Glow, you agree that we may contact you regarding:

  • Order confirmations

  • Shipping updates

  • Customer support responses

  • Return or refund processing

  • Important service announcements related to your purchase

We will never request sensitive payment information via email.

Response Time Disclaimer

While we aim to respond promptly, response times may be longer during:

  • Public holidays

  • Promotional periods

  • High order volume periods

  • Courier disruptions or peak seasons

We appreciate your patience and understanding.

Fraudulent or Abusive Communication

Home & Glow reserves the right to refuse service, cancel orders, or discontinue communication in cases involving:

  • Fraudulent activity

  • Threatening or abusive behaviour

  • Spam or repeated harassment

  • False claims or misuse of policies

Website Information

Official Website:
www.homeandglow.com.au

Official Support Email:
📧 homeandglowaustralia@gmail.com