Terms of service

Welcome to Home & Glow. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use this website.

1. General Information

This website is operated by Home & Glow Australia. Throughout the site, the terms “we”, “us”, and “our” refer to Home & Glow.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Online Store Terms

By using this website, you confirm that:

You are at least the age of majority in your state or territory of residence; or
You have given consent for any minor dependents to use this website under your supervision.

You may not use our products or website for any illegal or unauthorized purpose.

You must not transmit viruses, malware, or any destructive code.

A breach of these Terms may result in immediate termination of your access to our services.

3. Products & Services

We strive to display product colours, images, descriptions, and details as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual product colours.

All products are subject to availability.

We reserve the right to:

Limit quantities of products sold
Discontinue products at any time
Refuse service to any customer
Cancel or refuse orders at our discretion

Prices for products are subject to change without notice.

4. Orders & Billing Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.

We reserve the right to cancel or limit orders that appear to be:

Placed by resellers or distributors
Fraudulent or suspicious
Using inaccurate billing or shipping information

If we change or cancel an order, we may attempt to notify you using the contact information provided at checkout.

5. Shipping

Shipping times provided are estimates only and are not guaranteed.

Home & Glow is not responsible for delays caused by:

Courier providers
Customs processing
Weather conditions
Public holidays
Incorrect customer information
Events beyond our reasonable control

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

Please refer to our Shipping Policy for additional details.

6. Returns & Refunds

Returns and refunds are governed by our Return Policy.

By placing an order, you acknowledge and agree that:

Return shipping costs are the buyer’s responsibility
A 20% restocking fee may apply to approved returns
Items must meet return eligibility requirements

Certain products may be non-returnable for hygiene or safety reasons.

7. Accuracy of Information

We are not responsible if information available on this website is inaccurate, incomplete, or outdated.

The content provided is for general information only and should not be solely relied upon without consulting more accurate or complete sources where appropriate.

8. Intellectual Property

All content on this website, including:

Logos
Branding
Product images
Graphics
Text
Designs
Layouts
Videos

is the property of Home & Glow or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

9. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites and shall not be liable for any third-party products, services, or websites.

10. User Comments & Submissions

If you send us comments, reviews, suggestions, or other content, you agree that we may use, edit, publish, or distribute them without restriction.

You must not submit unlawful, abusive, defamatory, misleading, or offensive content.

We reserve the right to remove content that violates these Terms.

11. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by Australian law, Home & Glow shall not be liable for any:

Indirect damages
Loss of profits
Loss of data
Business interruption
Delivery delays
Technical issues
Product misuse

arising from your use of our website or products.

Nothing in these Terms excludes consumer rights that cannot legally be excluded under Australian Consumer Law.

13. Indemnification

You agree to indemnify and hold harmless Home & Glow and its affiliates, employees, and service providers from any claim or demand arising from your breach of these Terms or misuse of the website.